Free delivery for all orders NZ$200.00 and over, for North Island of New Zealand.
North Island: Flat rates for all orders NZ$199.00 and under.
South Island: Flat rate shipping for all South Island orders.
The exception to this are deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) which will incur additional costs. Please contact us for a quote. If you have selected a freight option and wish us to supply to any of the above outer Islands, we will call you to discuss the added fees before processing your order.
Delivery within 1-4 days
We endeavour to dispatch your order the same day if possible, or otherwise deliver all stocked items within 1-4 working days of us confirming receipt of your order, although this timeframe is an estimate only. Some products may require to be sourced externally from our suppliers, in which case you will be contacted with an estimated delivery time.
If we are not able to supply the products, or there is likely to be a delay (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as is reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
Physical delivery address required as delivery is by courier
We cannot deliver to a P.O. Box address so please provide a physical address.
Delivery will be by courier or freight forwarder. An email will be sent to you when the goods are dispatched to enable you to track and trace your order.
Please ensure you have your order delivered to an address where someone is available to sign for it. If you are unavailable to sign for an item when our courier calls, couriers will leave a card at the delivery address so you can arrange for the re-delivery or collection of your goods.
The risk of any loss of, or damage to, the products will pass to you on delivery.
Delivery only within New Zealand
An overseas order may be placed with a New Zealand delivery address. Currently, we do not deliver outside New Zealand.